Answers to Questions about Plans, Cell Phones, and SIM Cards
Who should use Pure TalkUSA?
Looking for a flexible, no contract, cheap cell phone plan? Look no further. If you want cell phone service but don't want to sign a contract, or if you don't want to spend a fortune on your cell phone plan, Pure TalkUSA is for you. If you are looking for a senior cell phone plan, and don't want to pay for extras, Pure TalkUSA is perfect — we're a Senior Advocate with www.seniorsapprove.com. If your son or daughter needs a phone for keeping in touch with you and sending occasional text messages, Pure TalkUSA is the answer. Need more minutes? No problem. The more minutes you need, the cheaper your minutes get — our Flex Plan adjusts to your needs each month, and unused minutes never expire.
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Who is Pure TalkUSA?
Pure TalkUSA is a nationwide provider of low cost cell phone plans starting at $10/month with no contract — simple plans to fit today's budget. It operates using the largest family of GSM network service providers in the country. Pure TalkUSA's plans have no restrictions and no extra fees: Base plan of $10/month for 130 minutes, our innovative Flex Plan allowing you, the consumer, to adjust your plan to fit your needs AND your budget, as well as our Unlimited Plan for $34.95/month with no daily, weekly, or monthly limits.
Does the monthly service charge include all taxes and fees?
Yes. Whether you are on the Pure TalkUSA base plan, our innovative Flex Plan or our Unlimited Plan the service fee advertised includes all taxes and fees. You will see no silly fees or taxes on your payment card statement.
How do I activate my Pure TalkUSA service?
To activate your Pure TalkUSA service, you may do so here.
You may also activate your service by calling customer service at 1-877-707-8667.
How do I set up my voicemail?
To set up your voicemail, press and hold the number one key. This will autodial your voicemail and then follow the voice prompts to set up your voicemail.
Does Pure TalkUSA have a rewards/loyalty program?
Yes, Pure TalkUSA rewards our loyal customers through our Tell-A-Friend program. Tell-A-Friend about Pure TalkUSA and receive either 202 FREE BONUS ROLLOVER minutes or $10 credit towards your monthly charges depending on what plan you are on at time of redemption! It's Simple: Give all your friends your Pure TalkUSA phone number and have them enter it upon ordering. Once their order is placed, you will earn the rewards the following month. There is no limit on how many friends you refer, so Tell-A-Friend — tell ALL of your friends!
Can I keep my existing number?
Yes! Place your order just like normal. When you call Customer Service to activate your new Pure TalkUSA service, simply tell us to activate your new Pure Talk SIM or phone and we'll start the process of porting your number to your Pure TalkUSA Service. You will be notified when the porting process is complete.
How do I pay my bill every month?
A credit card or debit card is required to purchase your Pure TalkUSA service. Your date of purchase becomes your anniversary date. Each month, on your anniversary date, your payment card on file will be charged for the current's month service and your account will be updated. You will be emailed a copy of your invoice each month and your account detail can be viewed anytime by logging in through the Pure TalkUSA web site.
Is the Pure TalkUSA service good nationwide?
Yes. You can be sure that your Pure TalkUSA service will work on the nationwide GSM network. There are NEVER any roaming or long distance charges. See the "Coverage Map" tab on this site for more details.
What if I need more than 130 minutes in a month?
Need more than 130 minutes per month? No problem! You can always purchase more minutes in $10 increments or you can sign up for our Flex Plan or our Unlimited Plan. With the Flex plan, you set your maximum spending limit for a month-long period. If you talk more than 130 minutes during a month, we will automatically adjust your plan to the next level and bill your payment card accordingly. Minutes will be purchased in $10 increments, and we will continue to adjust your plan as needed until you reach the maximum amount you would like to spend. Best of all, the Flex Plan adjusts to your usage needs, so you will begin the following month at the base plan. Don't forget, unused minutes rollover and never expire! With the Pure TalkUSA Unlimited Plan, there are no daily, weekly, or monthly limits so you can talk and text as much as you like. It's Simple, Flexible, and Reliable — for your calling AND your budget needs!
Can I send/receive text messages (SMS) on the Flex and Family Flex Plans?
Yes, text messages are 3.3¢ per incoming and outgoing text message. This is not an additional charge but will be deducted from your monthly balance.
Can I send/receive picture messages (MMS) with Pure TalkUSA?
Pure TalkUSA offers 600 MMS standard with the Unlimited Plus+ Plan. Pure TalkUSA does not offer picture messaging (MMS) with any other plans at this time.
Does Pure TalkUSA offer International calling and text messages?
Yes, Pure TalkUSA has international calling and texting available. To make international calls from your Pure TalkUSA phone, you will need to purchase our International Calling card for $10.00. With the Unlimited Talk & Text or Unlimited Plus+ Plan, you will only be allowed to use International voice once you have added our International Calling card. International SMS is not available on the Unlimited Talk & Text or Unlimited Plus+ Plan. With the Flex and Family Flex plan you will be able to use International talk and text once you have added the International Calling card . International text messages are 25¢ per text message. Rates are subject to change.
How do I know if my phone is unlocked or compatible?
If your phone was through the following carriers, it is not compatible. Verizon/Alltel, Boost, Sprint/Nextel, MetroPCS, Virgin Mobile, Page Plus. If your existing phone was used with T-Mobile, TracFone, Net10 or other GSM providers, it will have to be unlocked to work with our services. To check to see if it is unlocked, simply place a different type of SIM chip in it. The phone will show that SIM carrier on your phone if your phone is unlocked. If your phone is AT&T or Cingular, our SIM chip should be compatible.
What is the difference between a standard SIM card and Micro SIM card?
As far as function, there is no difference between the two SIM cards. The only real difference is the size. The size of the micro-SIM (12×15 mm) is about a half of a regular SIM card (15x25mm). If you are using your own handset, please be sure to check which card you will need. SIM card purchases are non-refundable.
Do you have any Family Plans?
Yes, Pure TalkUSA offers a Family Flex plan. Add additional lines for $5.00 per line and that includes 60 minutes per month. The Family Flex plan works just like our Flex plan except you tell us how many minutes each line needs. You can adjust the amount of minutes per line. There is a max of 5 lines per account.
I am on the family plan and want to set or adjust the amount of minutes per line, how do I do this?
It's simple, log in to your account via our online customer portal. You can see all the lines on your account and set the amount of minutes needed per line. You can increase the minutes at anytime during the month. If you need to decrease the minutes per month go ahead and adjust. This will take place on your anniversary date.
Do our minutes rollover on the Flex Family Plan?
Yes, all unused minutes rollover and never expire. The rollover minutes will go to the main phone line on the account but can be given to the additional lines on your family plan.
Do you have mobile to mobile minutes on the Flex Plan or Family Flex plans?
No, Pure TalkUSA does not offer any mobile to mobile minutes. All incoming and outgoing calls use airtime.
Once I place my order online, how soon will my order ship?
For phone orders please allow up to 24 hours (Excluding weekends and holidays) to receive your tracking information. Our partner phone store ships via UPS and USPS.
For SIM card and Micro SIM card orders please allow up to 48 hours (Excluding weekends and holidays) for your order to ship. We ship via USPS and FedEx.
When can I expect my order?
Orders received before 10:00am EST will be shipped the same day. Any order received after 10:00am EST will be shipped the following business day. We have three shipping methods to choose from. You will select your shipping method during check out.
- Standard Shipping - USPS Parcel Post - 7-10 business days - FREE
- Expedited Shipping - FedEx Ground - 3-5 business days - $7.95
- Express Shipping - FedEx 2Day® - 2 business days - $29.95
What is your Return Policy?
Please visit the phones Warranty and RMA page here: http://www.puretalkusaphones.com/Warranty-and-RMA.html
How do I contact Pure TalkUSA?
Pure TalkUSA proudly offers customer service right here in the U.S.A. You can reach Customer Service at email@example.com or by calling 877-820-7873. Hours of Customer Service are (EST):
M-F: 8AM - Midnight
Sat: 8AM - Midnight
Sun: 8AM - Midnight
For technical support or issues with your handset or handset order status call toll free: 877-599-8825.
What is the Stolen/Blocked List?
Effective July 10th, 2012, all GSM phone and service providers will be required to report stolen GSM handsets to a database. Any phone on this Stolen/Block list will NOT be able to be used with our Pure TalkUSA service or any other service provider. The creation of this database has been mandated by the FCC in an effort to limit the value of stolen handsets and prevent them from being reused.
How will I know if my unlocked GSM phone is on the Stolen/Blocked list?
When purchasing a Pure TalkUSA SIM card to put in your unlocked GSM phone, we currently will not be able to verify if your handset is on the Stolen/Block list until you attempt to make a call. This does not mean there is an issue with our SIM card or service but would indicate that the IMEI number from the handset you are using was reported stolen and was place on the Stolen/Block list. Pure TalkUSA does not have any way of removing phones from this list. Once a phone is placed on the Stolen Block List, it will not be able to be used with any service provider.
All phones purchased from Pure TalkUSA are verified to work and will not be on the Stolen/Block list unless you report it. To report a stolen phone, please call Pure TalkUSA Customer Service at 1-877-820-7873 to make your claim. Only phones purchased from Pure TalkUSA will be able to submitted to the block list. It can take up to 48 hours for a phone to be placed on the block list. Once your phone is placed on the block list, it will take some time to remove it. Please make sure that your are positive your phone was stolen and not just misplaced. If you have misplaced your phone and would like to temporarily disconnect your account, please contact customer service.
What can I do with 1 GB of data?
The answer to that will depend on your handset and the nature of usage. In general, this plan is perfect for customers that will check and send email on a daily basis (remember that downloading attachments will use more data); do some Web surfing with little to no music/video streaming; and use a few apps for social media or other purposes. Keep in mind that handsets with WIFI capability are available; use WIFI instead of your data when in hotspots to save on usage!
What happens if I use more than 1 GB of data/600 MMS?
Once you use more than 1 GB of data OR 600 MMS, your credit/debit card on file will be automatically billed for any additional blocks of data/MMS at the end of the billing cycle. Each time you use your entire block of 1 GB/600 MMS you will be charged an additional $10 and your account will receive a new block of 100 MB/100 MMS. You can monitor your usage by logging into Pure TalkUSA's Customer Portal. Remember, the usage shown here will be on a 48-72 hour delay, and will NOT reflect any usage from that time period.
How do I add data to my existing Pure TalkUSA plan?
Log in to the Customer Portal and follow the instructions for changing your plan. In the drop-down menu, choose the Unlimited Plus+ option. That's it! If you would prefer, you can also call Customer Service and they will be happy to assist you in changing your plan.
We're standing by to answer your questions. Just send an email to firstname.lastname@example.org and we'll send you the answer!