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Federal universal service charges, FCC regulatory fee, state and local taxes, e911 fee, fees & surcharges and regulatory and compliance fees are billed monthly and are subject to change. SIM card purchase is non-refundable. Pure TalkUSA does not accept Prepaid Gift Cards for payment.
Device And Plan Related Policies
Pure TalkUSA is a no contract service and can be cancelled at any time. If customer cancels before service has been activated, a full refund will be issued to the method of payment that was originally charged. However, once service has been activated, no refunds will be issued for any portion of unused monthly service plan.
Customers have 14 days from receipt of the device to contact Customer Service at, 1-877-820-7873, to obtain a valid Return Authorization. The device must be postmarked within 14 days from receipt of the device to be eligible for a refund. A restocking fee of $10 or 20%, which ever amount is greater may apply. No refunds will be granted or returns accepted after 14 days from customer receipt. For our full return policy, Please read our device return policy.
All orders are shipped within 24 business hours. Shipping transit times are based on USPS estimates and cannot be guaranteed. To protect against fraud, we require all online orders to be shipped to the billing address. If you need to ship to an address other than your billing address, you must call Customer Service at 1-877-820-7873 to place your order. Expedited shipments cannot be shipped to a PO Box. All phone shipments require an adult signature for delivery. For your protection, orders are subject to verification to determine authenticity and may delay the shipment.
Standard Shipping 4-6 business days - Free
Expedited Shipping 2-4 business days - $15.00
Express Shipping 1-2 business days - $25.00
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