FAQs

Policies, Warranties, Returns & Cancellations

GSM (Global System for Mobile communications) is the most broadly deployed standard for mobile devices in the world. GSM phones have a SIM card that stores your account information. When you switch to a new phone, you can simply remove the card from inside the old phone and insert it into the new one. AT&T (the nation's largest GSM network) and T-Mobile networks use GSM technology.

Pure Talk runs on the nation's largest GSM network, which covers 99% of American. You can check your coverage here. Pure Talk also offers 5G coverage. Actual 5G availability, coverage, and speed may vary. 5G is not available in all areas and a 5G capable device is required.

Pure Talk offers up to 5G data speeds*. Unlike other carriers, we do not limit your upload or download speeds in any way. Your speed ulitimately will depend on your location and network availablity. (*5G capable device required. 5G is not available in all areas. Actual 5G availability, coverage, and speed may vary.)

All Pure Talk plans offer up to 5G* data access until the plan's data limit is reached. After the data limit is reached, we do not shut off your data access or charge data overage fees. We do lower your data speed to 128 kbps (nearly 3G speeds), until your plan renews on your monthly billing date. (*5G capable device required. 5G is not available in all areas. Actual 5G availability, coverage, and speed may vary.)

We would be disappointed to see you go. Keep in mind as soon as you cancel your service at Pure Talk, your phone number is released as being available. In order to make sure your phone number is not released before you have ported it over to your new provider, you need to keep your service with Pure Talk active while you set up service with your new provider. Then ask your new provider to submit a port request to Pure Talk.

We will be disappointed to see you go. To cancel your account you must contact Customer Support at 1-877-820-7873 or dial 611 from your Pure Talk phone. You cannot cancel your account via our website, MY ACCOUNT or email.

Please contact our Customer Support department at 1-877-820-7873 or dial 611 from your Pure Talk phone as soon as possible if you wish to cancel an order.

To cancel your service, you will need to contact our Customer Support department at 1-877-820-7873 or 611 from your Pure Talk phone. We will be disappointed to see you go!

Currently, Pure Talk does not offer phone insurance. We hope to offer this in the future, so please check back soon.

No problem. You can return your device for a full refund within 14 days from the date you received your device, provided it is in brand new condition. Please see our Device Return Policy [https://www.puretalkusa.com/return-policy] for more information.

MANUFACTURER WARANTY:
All phones purchased from Pure Talk are brand new and come with a one-year manufacturer warranty. You would need to contact the phone manufacturer to determine the coverage details. The warranty starts from the date of purchase.

PURE TALK DEVICE RETURN POLICY:
To be eligible for return, devices must have been purchased directly from the Pure TalkUSA website or a Customer Service Representative. Customers have 14 days from receipt of the device to contact Customer Service at, 1-877-820-7873, to obtain a valid Return Authorization. The device must be postmarked within 14 days from receipt of the device to be eligible for a refund. Devices must be free from damage and be returned in its original package with all original components. Please read full device policy here. [https://www.puretalkusa.com/return-policy].

The manufacturer warranty starts from the date of purchase. Here are more details from the manufacturer warranty: All phones purchased from Pure Talk are brand new and come with a one-year manufacturer warranty. You would need to contact the phone manufacturer to determine the coverage details. PURE TALK DEVICE RETURN POLICY: To be eligible for return, devices must have been purchased directly from the Pure TalkUSA website or a Customer Service Representative. Customers have 14 days from receipt of the device to contact Customer Service at, 1-877-820-7873, to obtain a valid Return Authorization. The device must be postmarked within 14 days from receipt of the device to be eligible for a refund. Devices must be free from damage and be returned in its original package with all original components. Please read full device policy here. [https://www.puretalkusa.com/return-policy].

You would need to contact the phone manufacturer to determine the coverage details. Here is more information from the manufacturer warranty: All phones purchased from Pure Talk are brand new and come with a one-year manufacturer warranty. The warranty starts from the date of purchase. PURE TALK DEVICE RETURN POLICY: To be eligible for return, devices must have been purchased directly from the Pure TalkUSA website or a Customer Service Representative. Customers have 14 days from receipt of the device to contact Customer Service at, 1-877-820-7873, to obtain a valid Return Authorization. The device must be postmarked within 14 days from receipt of the device to be eligible for a refund. Devices must be free from damage and be returned in its original package with all original components. Please read full device policy here. [https://www.puretalkusa.com/return-policy].

To be eligible for return, devices must have been purchased directly from the Pure TalkUSA website or a Customer Service Representative. Customers have 14 days from receipt of the device to contact Customer Service at, 1-877-820-7873, to obtain a valid Return Authorization. The device must be postmarked within 14 days from receipt of the device to be eligible for a refund. Devices must be free from damage and be returned in its original package with all original components. Please read full device policy here.

You can request a free Trial SIM kit by contacting Customer Service. Our Trial SIM kit lasts 7 days and comes with 100 minuntes, 100 texts, and 100 MB, just enough for you to try out Pure Talk service where you live, work and play. If you did not get the Trial SIM kit, your first month with Pure Talk is covered by our Risk- free
Guarantee. You have until the end of your first month, first 500 minutes, or first 500MB of data (whichever comes first) to try us out. If for any reason during that period, you are not 100% satisfied with your Pure Talk service, simply call 1-877-820-7873 to cancel your service and request a refund for your monthly service plan.