FAQs

eSIM

Embedded SIM (eSIM) is a digital SIM card built into your device. An eSIM allows you to activate a cellular plan from your carrier without having to use a physical SIM Card. Like a physical SIM card however, an eSIM securely connects you to and allows you to use Pure Talk's network. The best part is you can activate your eSIM instantly right after you checkout online.

Not all phones are compatible with eSIM since it's such a new technology. While some of the new smartphones have the technology, Pure Talk currently supports eSIM for iPhones only. Android devices are not yet supported. No worries though, if your phone is not eSIM compatible we'll ship you a physical SIM card via FedEx 2-day. Below is a list of compatible phone models, or check your compatibility using the module below. Compatible iPhone Models: iPhone 13 series iPhone 12 series iPhone 11 series iPhone XS and iPhone XS Max iPhone XR

Great! First you have to choose your plan, then we'll provide you the activation steps right after you checkout online.

To see your device's eSIM number, open the dial pad on your phone, then dial *#06#. If the phone has an eSIM, it will say "EID" followed by a 32-digit number.

DUAL SIM devices that are eSIM compatible simply means the device has both an eSIM and physical SIM card slot.

Yes, if the phone has that feature. Currently, only the iPhone 13, 13 Pro, and 13 Pro Max allow you to use 2 eSIMs at that same time.

  • It's easier and faster than ever to switch your service to a new carrier. You can instantly activate your eSIM with Pure Talk right after you checkout online or with a Pure Talk sales agent, instead of having to wait for a physical SIM card to be shipped to you.

  • eSIMs can support up to 5 programmed carriers, although all you'll ever need is Pure Talk!

  • It's easy to swap to a new carrier as the data on eSIMs can be reprogrammed (or, in some cases, can be downloaded onto another slot on the eSIM). Whereas physical SIM cards cannot be reprogrammed. This means with eSIMs, your switch to Pure Talk is almost instantaneous!

  • Your phone can have two SIM cards (and thus two phone numbers) on one Dual SIM device. This can be beneficial for someone like a business owner that wants both a personal line as well as a business line and doesn't want to carry around two phones.

  • Travelling internationally? Though Pure Talk does not offer international roaming, as an eSIM user you can simply buy a physical SIM card when you arrive at your international destination, and place it in the SIM card slot of your Dual SIM device.

  • eSIMs are improving future devices. Without the need for a SIM tray, it will be possible to make thinner, lighter devices (i.e.: phones, tablets, laptops and wearable tech). Many believe eSIMs are the future, and it's only a matter of time before physical SIM cards become obsolete.

  • You can't use an eSIM for older phones, since it's such a new technology.

  • Because an eSIM is embedded in your device, it cannot be swapped to a new phone like a physical SIM card can.

Absolutely, as long as you're using a compatible iPhone model. Click here to check compatibility, then follow these steps to install and activate your eSIM.

  • First, you need a data connection (i.e., Wi-Fi or a cellular connection from another mobile network carrier).

Don't worry, we've got you covered. Follow these steps to install and activate your eSIM.

Go to "Settings" Select "General" Select "Reset" Select "Erase All Content & Settings" Select "Erase iPhone Select "Erase All and Keep Mobile Plans" Do not choose "Erase All", otherwise any plans on your eSIM will be removed.

The steps below apply to the Apple iPhone XS / XS Max and newer models.

  • From a Home screen, navigate: Settings then Cellular - Then do one of the following: To turn on: - From the 'CELLULAR PLANS' section, tap the line for the eSIM.

  • If no plan is listed and 'Add Cellular Plan' is the only option, contact Customer Service at (877) 820-7873 to have an eSIM profile reserved for your device.

  • Tap Turn On This Line switch to turn on Switch on icon. To turn off:

  • Tap the Turn On This Line switch to turn off Switch off icon. - If using Dual SIM, from the 'CELLULAR PLANS' section, tap the line for the eSIM, tap Turn On This Line switch then tap - Ok to confirm.

  • This following option is only available when both the physical SIM card and eSIM are activated.

  • Tap Desired Cellular Plan

Still having trouble? Our Technical Support team is happy to help! Call us at 800-768-4360.

Visit the Apple eSIM support page for more about eSIM technology.