FAQs

eSIM

An eSIM is a digital SIM which eliminates the need for a physical SIM card. With eSIM, you can quickly and easily transfer an existing cellular plan or get a new cellular plan, all digitally. You can even store multiple eSIMs on the same device and use two phone numbers at the same time. And it's more secure - someone cannot remove the physical SIM card if your iPhone is lost or stolen. In just a few simple steps, you are ready to make calls, send messages, and browse the web.

Not all phones are compatible with eSIM since it's such a new technology. While some of the new smartphones have the technology, PureTalk currently supports eSIM for iPhones only. Android devices are not yet supported. No worries though, if your phone is not eSIM compatible we'll ship you a physical SIM card via FedEx 2-day. Below is a list of compatible phone models, or check your compatibility using the module below. Compatible iPhone Models: iPhone 14 series iPhone 13 series iPhone 12 series iPhone 11 series iPhone XS and iPhone XS Max iPhone XR

Great! First you have to choose your plan, then we'll provide you the activation steps right after you checkout online.

To see your device's eSIM number, open the dial pad on your phone, then dial *#06#. If the phone has an eSIM, it will say "EID" followed by a 32-digit number.

DUAL SIM devices that are eSIM compatible simply means the device has both an eSIM and physical SIM card slot.

Currently only the iPhone 13, 13 Pro, and 13 Pro Max and iPhone 14 series allow you to use 2 eSIMs at the same time.

  • It's easier and faster than ever to switch your service to a new carrier. You can instantly activate your eSIM with PureTalk right after you checkout online or with a PureTalk sales agent, instead of having to wait for a physical SIM card to be shippe
  • eSIMs can support up to 5 programmed carriers, although all you'll ever need is PureTalk!
  • It's easy to swap to a new carrier as the data on eSIMs can be reprogrammed (or, in some cases, can be downloaded onto another slot on the eSIM). Whereas physical SIM cards cannot be reprogrammed. This means with eSIMs, your switch to PureTalk is almost instantaneous!
  • Your phone can have two SIM cards (and thus two phone numbers) on one Dual SIM device. This can be beneficial for someone like a business owner that wants both a personal line as well as a business line and doesn't want to carry around two phones.
  • Travelling internationally? Though PureTalk does not offer international roaming, as an eSIM user you can simply buy a physical SIM card when you arrive at your international destination, and place it in the SIM card slot of your Dual SIM device.
  • eSIMs are improving future devices. Without the need for a SIM tray, it will be possible to make thinner, lighter devices (i.e.: phones, tablets, laptops and wearable tech). Many believe eSIMs are the future, and it's only a matter of time before physical SIM cards become obsolete.

  • You can't use an eSIM for older phones, since it's such a new technology.

  • Because an eSIM is embedded in your device, it cannot be swapped to a new phone like a physical SIM card can.

Absolutely, as long as you're using a compatible iPhone model. Click here to check compatibility, then follow these steps to install and activate your eSIM.

  • First, you need a data connection (i.e., Wi-Fi or a cellular connection from another mobile network carrier).

Please contact our Customer Service at (877) 820-7873 and one of our agents will assist you with retrieving your eSIM.

Go to "Settings" Select "General" Select "Reset" Select "Erase All Content & Settings" Select "Erase iPhone Select "Erase All and Keep Mobile Plans" Do not choose "Erase All", otherwise any plans on your eSIM will be removed.

The steps below apply to the Apple iPhone XS / XS Max and newer models.

  • From a Home screen, navigate: Settings then Cellular - Then do one of the following: To turn on: - From the 'CELLULAR PLANS' section, tap the line for the eSIM.
  • If no plan is listed and 'Add Cellular Plan' is the only option, contact Customer Service at (877) 820-7873 to have an eSIM profile reserved for your device.
  • Tap Turn On This Line switch to turn on Switch on icon. To turn off:
  • Tap the Turn On This Line switch to turn off Switch off icon. - If using Dual SIM, from the 'CELLULAR PLANS' section, tap the line for the eSIM, tap Turn On This Line switch then tap - Ok to confirm.
  • This following option is only available when both the physical SIM card and eSIM are activated.
  • Tap Desired Cellular Plan

Still having trouble? Our Technical Support team is happy to help! Call us at 800-768-4360.

Visit the Apple eSIM support page for more about eSIM technology.

iPhone XS, iPhone XS Max, iPhone XR, or later support eSIM. If you purchased an iPhone 14 or iPhone 14 Pro model, your iPhone does not have a physical SIM tray, and will only activate with an eSIM.

PureTalk does not yet support eSIM for Android.

Activating an eSIM on iPhone is easy. PureTalk supports eSIM Carrier Activation, where PureTalk assigns you an eSIM to your iPhone digitally at the time of purchase or if you call for an eSIM. Simply follow the setup instructions on your screen. You may be asked for additional authentication information like your order number, EID, and IMEI. You can learn more about eSIM on iPhone here.

Please contact our Customer Service at (877) 820-7873 and one of our agents will assist you in moving your number from your Android device to a PureTalk eSIM on your new iPhone14.

Please contact our Customer Service at (877) 820-7873 and one of our agents will assist you in moving your number from your Android device to a PureTalk eSIM on your new iPhone14.

If you have an eSIM only iPhone 14 or iPhone 14 Pro model and you do not have a Wi-Fi network, Apple has a new solution to activate your eSIM. During the Setup process, you can choose to continue without Wi-Fi. This allows you to setup your new eSIM without Wi-Fi --at no cost to you.

Yes all customers are able to use an eSIM on an iPhone, as long as they have a supported iPhone model. iPhone XS, iPhone XS Max, iPhone XR, or later support eSIM

You can get a PureTalk eSIM by going here to choose a plan and activate your iPhone with a PureTalk eSIM.

  1. Go to Settings > General, and tap About.
  2. Under Carrier Lock, you should see a message that says "No SIM restrictions." If you don't see that message, contact your carrier.

Your devices lock status is not impacted by the use of an eSIM. All PureTalk phones are sold unlocked.

Please contact our Customer Service at (877) 820-7873 and one of our agents will assist you in suspending your service until you find your phone or replace your iPhone.

Please contact our Customer Service at (877) 820-7873 and one of our agents will assist you with replacing your eSIM.

If you are travelling to Canada and Mexico login to your account to add "International Roaming" to your plan for $10. You can choose to add this one time (good for one month) or to add it every month recurring. Once you purchase this add-on, your eSIM will work in Canada and Mexico just as it does in the United States. If you are travelling outside of the US, Canada, or Mexico your PureTalk service will not work.

Yes you can purchase PureTalk service and download an eSIM if you are living abroad and planning to travel to the United States soon. Your PureTalk service will start working when you land in the United States.

Dual SIM allows users to use two phone numbers at the same time. For example, you can use one number for business and another number for personal. Or you can add a local data plan when you travel outside of the country or region. You can learn more about Dual SIM with an eSIM here.