What should I do if my phone has been lost or stolen?
If your phone is lost or stolen, and you think you may find your phone, you can choose to suspend your line temporarily. Suspending your line means your phone will not be able to make calls or text. However, while suspended, you are still responsible for your monthly payment. If you believe you will not find your phone, we suggest to go ahead and purchase a new device, so we may port your number over to your new device.
NOTE: our system only allows the line to be suspended until your next bill date. If you reach your next bill date, your line will automatically be unsuspended.