FAQs

Activating Service, Porting & Set-Up

Yes, you must purchase and receive a Pure Talk SIM card before a request to transfer your number can be submitted.

Pure Talk SIM cards are universal and come with standard, micro, and nano sizes. If your new phone needs a smaller size SIM card than your current phone, then simply pop out the smaller card contained within your current SIM card. If your new phones requires a larger SIM card than your current phone and you no longer have all three pieces of your SIM, you may order a replacement SIM by contacting Customer Support at 1-877-820-7873 or by dialing 611 from your Pure Talk phone.

Invalid SIM could mean a few different things. Most likely, your device is locked to another carrier. If your phone is unlocked, please call our Technical Support department at 1-877-820-7873 for further assistance.

Yes! If you do not wish to port in a number, you can request a new number at the time of activation. Just remember your phone must be a GSM unlocked device.

This is your last step! Simply power off and on your device, then insert your Pure Talk SIM card. If the SIM card has already been inserted into your device, your service should be active.

No, not at all. You can keep your current phone number and use it on our service. You just need to make sure you don't cancel service with your current carrier. If you do that before we port it over, you will lose your number. Contact Customer Support at 1-877-820-7873 or dial 611 from your Pure Talk phone to begin the number porting in process.

Once you receive your Pure Talk SIM or phone, you will need to activate your service via our website at puretalkusa.com/activate or calling Customer Service at 1-877-820-7873. You will need your SIM number, email address and Zip code.

From the order date, you have 90 days to activate your Pure Talk SIM card before it expires.

Pure Talk processes all port requests on the day you activate your service. The time it takes to port is dependent on how quickly your current carrier responds to our port request. Typically, your number is ported within hours but there have been instances where it has taken several days. Safely, we like to say 1 - 5 days.

Yes! You can log into MY ACCOUNT to change your number or call Customer Support at 1-877-820-7873 or dial 611 from your Pure Talk phone for assistance. There is a $10.00 charge to change your number.

You do not have to have the phone with you to submit your port request with Pure Talk. You will just need to know your account number through your current provider and your PIN/password, or you can get these details through your online account or an old bill statement.

No, please keep your current service active. If you are porting your number, your account will be required to remain open to transfer the number over. This will ensure continuous coverage until your Pure Talk activation has been completed.