FAQs

Device Trade-in

During the purchase of a new device, you can choose to trade in your current device. Once you create and confirm your trade, Pure TalkUSA will send you a shipping kit containing all the necessary materials for the safe transit of your device to Phobio, our trusted trade-in Partner. Once Phobio receives your device and inspects it, we will credit the payment method used when purchasing your new device.

The entire process typically takes about 3-4 weeks.

No. Anyone purchasing a new device from Pure TalkUSA can trade-in their current device for credit towards the payment method used during the new purchase.

Select iPhone and Android Mobile phones are eligible for trade-in.

Apple Devices:

  • On your phone, go to Settings, then click General and tap About.
  • Look for the serial number. You might need to scroll down to find the IMEI/MEID and ICCID.
  • Please reference https://support.apple.com/en-us/HT204308 for more information. Android Devices:
  • On your Android phone, go to Settings, About Phone.
  • Look for the Serial Number.

Apple Devices:

It is very important that activation lock (ie: Find My iPhone, Find My Device) is disabled before sending your device in for Trade-In. If activation lock is enabled, the device will not be eligible for trade-in and will be returned to you with no trade-in value credited to your payment method.

To disable Find My iPhone, follow these instructions: https://support.apple.com/kb/ph2702

To disable Find My Device (on Android), follow these instructions:

Open your device's Settings app. Tap Security & location. Tap Find My Device. Turn off Find My Device.

Devices with signs of battery swelling are not eligible for trade-in and for good reason. Devices with swollen batteries can overheat and catch on fire. Damaged, defective or recalled batteries are also forbidden for air transport.

After you complete a purchase with a trade-in, Pure Talk will send you several emails regarding your trade. Each of these emails has a 'Trade Status' button that links over to a site where you can check the status of your trade, including FedEx tracking information.

We can get a new shipping kit sent to you, or we can email you a new shipping label. Please contact Pure TalkUSA Customer Support at 1-877-820-7873.

Devices should be dropped off at your local staffed FedEx office. We do not recommend using dropboxes for this may cause delays. Please request a receipt when you drop your device off.

You will receive a credit towards the payment method you used to make your new device purchase within 5-7 business days after your trade has been received by Phobio and the inspection has been completed.

Once a device ships, ownership transfers to Phobio per the Terms and Conditions. Phobio inspects devices upon arrival to verify reported conditions. If the conditions are not verified, you will receive notification of the revision via email. At this point, you may accept the revised offer, or have the device returned to you at no cost.

Devices are inspected to confirm the reported condition. In the event that our inspection determines the device is in a different condition than reported, your offer will be revised and we will notify you via email. You will then have the option to either accept the new trade-in offer or have your trade-in device shipped back to you at no cost.

If you received a trade payment confirmation, you should receive your credit within 5-7 business days. If you have not received your credit within 7 business days of your trade payment confirmation, please contact Pure TalkUSA Customer Support at 1-877-820-7873.