AT&T announced several years ago that it would effectively shut down the 2G network by the end of 2016 in favor of the 3G and 4 LTE networks. As a network partner of AT&T, Pure TalkUSA is assisting our customers in making this transition.While this will increase speed, reliability and performance, it also means that the older 2G device you are currently using will need to be upgraded.While many device owners have already been migrated to the faster networks through purchasing new devices, there are still some needing to make the transition by January 2017.

See the Internet Settings on your phone to determine if your device is on the 2G network and needs to be migrated. If you do have a 2G device, you'll need to upgrade to one on the 4G LTE network (recommended) such as an iPhone, smartphoneor other handset. See all availablehandsets available from Pure TalkUSA here:

We recently provided customers with a letter explaining the process and how to make the transition. Mention that you are a returning customer and find out special benefits you can receive as a Thank You forbeing a loyal PTUSA customer! Returning customers looking to upgrade their device through Pure Talk can receive a$25 instant credit up to a $100 VISA gift card depending on the your phone number will remain the same!
To purchase an upgrade from Pure TalkUSA, you can call customer service at 1-877- 820-7873 or log in to your account at Need to verify if your handset is 2G technology? Give us a call or email us at with the make and model of your handset and we can help you out.

If you're not yet a Pure TalkUSA customer and want to learn more about the value and plan options, visit our website