Account Information, Billing & Payments
Pure Talk doesn't charge line activation fees or monthly line access fees like many carriers do, but the Federal government does require us to charge taxes and regulatory fees (such as 911 emergency services) which are added to your monthly payment as "taxes & fees". Taxes vary based on your city/state location. You can view a breakdown of the taxes and fees via MY ACCOUNT Billing section.
Your first monthly billing cycle begins on the day you activate service. Your billing cycle will start on the same date each month. If you activate your line on the 15th of February, for example, you will be billed next on the 15th of March and on the 15th of every month. To find your bill date, log into MY ACCOUNT or call Customer Support at 1-877-820-7873 or 611 from your Pure Talk phone.
Bill payments with Pure Talk are entirely automated! All you need is a valid Visa, Mastercard, American Express or Discover card on file on your Pure Talk Account and we will take it from there. Note that making a one-time payment outside of your AutoPay will incur a $5.00 transaction fee. To view your bill or make changes to your payment method, go to MY ACCOUNT or call Customer Support at 1-877-820-7873 or 611 from your Pure Talk phone.
If your phone is lost or stolen, and you think you may find your phone, you can choose to suspend your line temporarily. Suspending your line means your phone will not be able to make calls or text. However, while suspended, you are still responsible for your monthly payment. If you believe you will not find your phone, we suggest to go ahead and purchase a new device, so we may port your number over to your new device.
NOTE: our system only allows the line to be suspended until your next bill date. If you reach your next bill date, your line will automatically be unsuspended.